From templates to text outlines, this section covers everything you need to know when preparing your artwork for print. Whether you're designing yourself or working with a designer, we’ve made it easy to get it right.

Artwork & Design Help

Everything you need to know about placing an order, tracking progress, and understanding how long things take. From production timelines to delivery estimates, we’ve got your schedule covered.

Orders & Timelines

Everything you need to know about delivery timeframes, production speeds, and shipping options. Whether you're ordering a small run or a bulk custom job, we’ve outlined what to expect so your packaging arrives when you need it.

Shipping & Turnarounds

Explore everything you need to know about our packaging materials and printing options. Learn how each material performs, what finishes are available, and how printing methods can impact your final design.

Materials & Printing

Find answers to your questions about product options, customisation levels, minimums, and how pricing works. This section covers everything from what’s available to how to get the best value for your order.

Products & Pricing

Want to see it before you commit? Explore our sample options to help you feel confident about material, print quality, and fit. Whether it’s a plain stock sample or a fully printed prototype, we make it easy to try before you buy.

Samples

We’re committed to making packaging better—for people and the planet. Learn more about our eco-friendly materials, certifications, and how to make sustainable choices when designing your packaging.

Sustainability

Managing your account is easy with our online platform. Learn how to update your details, reset passwords, track your order history, and get the most out of your Inke account.

Website & Account

Something not quite right? This section covers what to do if your order arrives damaged, incorrect, or isn’t what you expected. We’ll help you resolve it quickly.

Returns, Errors & Order Issues

Everything you need to know about paying for your order. Learn what payment methods we accept, how to request an invoice, and how to update your billing details.

Payment

Need help or have a question? Here’s how to get in touch with our team. Whether you’re chasing an order, need a quote, or just have a quick question — we’re here to help.

Contact & Support

Got a question? Start a chat with our team

Please feel free to reach out to our Support Team anytime!

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Need help with your packaging order? Explore frequently asked questions about custom packaging, delivery, file setup, design tools and more from Inke Packaging.

FAQs | Inke Packaging Help Centre

Got a question? We've got answers. Browse our most commonly asked questions about shipping, design templates, lead times, custom orders, and more.

FAQs

Do you have any guides for setting up artwork correctly?

What file types do you accept for printing?

Can I create my design using Figma or Canva?

What software do I need to create my design?

Can you help create my design for me?

Can I use a dieline from another supplier?

How do I download a product dieline from your website?

Can you check my design before I place an order?

Can I print multiple designs within the same order?

Do you have any printing guidelines I can follow?

What’s the difference between CMYK and RGB?

Can you create a 3D mockup of my design?

Do you offer help with artwork or a design service?

Can you send me a PDF proof before printing?

Can I place an order now and upload my design later?

Can I place an order offline and brief you in manually?

Can I mix different products or sizes into one order?

When does production start once I've placed my order?

How long is your standard production turnaround?

Do you offer express or rush production?

Can I request a specific delivery date?

Will I receive a proof before production begins?

How do I approve my proof or artwork?

What happens if I miss the artwork approval step?

How do I reorder a previous job?

How do I check the status of my order?

How do I download an invoice or receipt?

Can I change my order details after it has been placed?

Can I cancel an order after it has been placed?

What happens if my order details don’t match the supplied artwork?

How long do offshore or international orders take?

Can I upload new artwork after placing an order?

When should I place my order?

How will my order be shipped?

What are your delivery timeframes?

Do you ship internationally?

Can I pick up my order from your facility?

Can you ship to PO boxes?

Can I use my own courier or shipping account?

Can I change my delivery address after ordering?

What should I know about pallet or bulk deliveries?

What happens if I miss my delivery?

How do I track my shipment?

What is CMYK digital printing?

Do you offer Pantone (PMS) colour printing?

Can you print using water-based inks?

Where are your materials sourced from?

What’s the difference between kraft, white, and coated cardboard?

Do you use FSC-certified materials?

Where are your boxes produced?

What thickness is the cardboard used?

Is your packaging safe for food use?

Can I print white ink on kraft packaging?

Do you offer foil stamping, embossing, debossing, or spot UV?

Do you offer matte, gloss, or uncoated finishes?

Can you send me a list of your available products?

How much do your products cost?

How can I get a quote?

Can I order a custom size?

Are your product dimensions listed as internal or external?

Do you offer any products that aren’t listed on your online store?

Do your prices change over time?

What is the minimum order quantity?

Do you offer packaging accessories like stickers, tape, tissue, or filler?

Do you offer discounts for ordering higher quantities?

Can I request a custom quote or bulk pricing?

Do you offer reseller pricing?

Do you have set up costs?

Do you offer any more premium packaging?

Can I order a printed sample of my design?

Can I order multiple unprinted samples to test sizing?

How long does a sample take to produce and deliver?

Can I order a sample in a custom size?

Can I order multiple designs of the same sample?

Is your company carbon neutral?

Is your packaging recyclable?

Do you offer carbon neutral or offset shipping?

Are your products made in Australia?

Are your materials FSC or PEFC certified?

What are the environmental benefits of CMYK digital printing?

Do I need an account to place an order?

How do I create or log into my account?

How do I reset or change my password?

How do I update my contact or billing information?

Can I save multiple delivery addresses?

Where can I find and manage my past orders?

Do you have a rewards program?

Is your platform built on Shopify?

How do I report an issue with my order?

What happens if my print doesn’t match the proof?

Can I cancel or edit my order after submitting it?

What if I uploaded the wrong artwork?

What’s your refund, reprint, or return policy?

Do you offer invoice terms or trade accounts?

What payment methods do you accept?

Do you accept PayPal or Afterpay?

Can I request a formal quote before making payment?

How do I update my payment details?

Can I pay via bank transfer?

How do I contact your team?

What are your customer support hours?

Can I speak to someone on the phone?

Can you help me place or manage my order?

Can I brief a custom packaging project offline?

Do you offer agency services or account management?

Orientation of Design Elements

Converting Text to Outlines

Embedding All Files in Your Artwork

Saving Your File for Upload

Using the Correct Layers to Apply Your Design

Creating a Clipping Mask (Optional)

Designing in the Correct Colour Space

Extending Artwork to the Bleed Lines

Preparing Your Artwork for Print

Typography, Text and Lines

Black Settings

Graphics and Photography

Important Elements in Your Design

Printing Guidelines for Rigid Packaging

Printing Guidelines

Need help creating your packaging design from scratch?

Need help designing a logo?

Need help applying your design to our template?

Need help editing an existing file?

Hire a Designer

Artwork Guidelines

How Do I Set Up My Artwork Correctly?

How to Access a Design Template

How to View Pricing

How to Place an Order Online

Preparing a Printed Sample

Our Guide to Samples

How to Choose the Right Box Style

How to Measure Your Product for the Perfect Fit

How to Request a Custom Quote

Getting Started & Guides

Do You Have Standard Sizes?

Need a Custom Size?

Do You Have Other Styles of Packaging?

Packaging Design Templates