Everything you need to know about delivery timeframes, production speeds, and shipping options. Whether you're ordering a small run or a bulk custom job, we’ve outlined what to expect so your packaging arrives when you need it.
Depending on your order size and volume, your packaging will be shipped either flat-packed in cartons or on a pallet for bulk orders — you’ll be able to select your preference at checkout. We primarily use StarTrack Express as our freight partner, wi
Once your order is dispatched, you’ll receive an email with a tracking link so you can monitor your delivery in real time. Orders are shipped directly from our manufacturer’s warehouse, and shipping times may vary depending on your location:. Metro V
Yes — we ship internationally and can coordinate delivery to most global locations. International orders are typically fulfilled through our offshore production partners, with overall landed timeframes averaging 6–12 weeks, depending on the product,
It depends on the product and production location. If you're interested in picking up your order, just reach out with your details and we’ll let you know if it's possible — we’re happy to help accommodate where we can.
In most cases, we can’t ship to PO boxes due to the size of our packaging and the couriers we use. We recommend using a business or residential street address for delivery. If a PO box is your only option, get in touch — we’ll do our best to find a s
In some cases, yes. If you'd prefer to manage your own shipping, just reach out with the details and we’ll let you know what’s possible based on your order and location. We’re happy to help coordinate where we can.
If your order hasn’t been dispatched yet, we may be able to update your delivery address. Just get in touch with us as soon as possible and include your order number and new address details. Once your order has been shipped, changes may not be possib
For larger orders, your packaging may be delivered on a pallet to ensure it arrives safely and efficiently. These deliveries are typically made to business addresses with forklift access. If you don’t have a forklift or loading dock, let us know — we
If you're not available at the time of delivery, the courier will usually leave a card with instructions for redelivery or collection. For larger or palletised orders, a redelivery may need to be scheduled, and in some cases, additional fees may appl
Once your order has been dispatched, you’ll receive an email with a tracking link so you can follow your shipment in real time. If you haven’t received your tracking info or need help with an update, just reach out and we’ll look into it for you.