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Returns, Errors & Order Issues

Something not quite right? This section covers what to do if your order arrives damaged, incorrect, or isn’t what you expected. We’ll help you resolve it quickly.

How do I report an issue with my order?

If something’s not quite right with your order — whether it’s damaged, incorrect, or missing — you can report it by filling out our Order Issue Form. Please include your order number, a description of the issue, and any photos if relevant. Our team w

What happens if my print doesn’t match the proof?

If your final product doesn’t match the approved proof — whether it’s layout, colour, or content — please let us know as soon as possible. You can report the issue via our Order Issue Form, including your order number, a brief description, and photos

Can I cancel or edit my order after submitting it?

Because we prioritise fast turnaround, most orders go straight into production once placed — especially if a proof has not been requested. If you selected a proof at checkout, production will be paused until you approve it, giving you a chance to mak

What if I uploaded the wrong artwork?

If the artwork you upload matches your order specs, it will proceed straight to production — even if it was the wrong design file. To avoid this, we strongly recommend selecting a proof at checkout, which pauses production and gives you a chance to d

What’s your refund, reprint, or return policy?

As each order is custom-made, we don’t offer standard refunds or returns — but if there’s an issue with your order, we’re here to help. If you believe your order is incorrect or doesn’t match the approved specs, please report it via our Order Issue F