Everything you need to know about placing an order, tracking progress, and understanding how long things take. From production timelines to delivery estimates, we’ve got your schedule covered.
Yes — you can place your order now and upload your design later when you're ready. Once your order is confirmed, you’ll receive a link to upload your artwork at any time. We won’t begin production until your final file is received and approved, so yo
Yes — if you’d prefer not to order through the online store, you can place an order directly with our team and provide your brief manually. This is a great option if you’re working on a custom project, need help finalising specs, or have multiple ele
Yes — you're welcome to order multiple products or sizes at once, whether you're mixing different box styles, materials, or print setups. Online orders are processed per product type, but if you’re working on a larger campaign, multi-part project, or
Production begins once your artwork has been received and approved. If your file is print-ready and meets our setup requirements, we’ll move straight into production. If you'd like to review a proof before we print, you can request one during checkou
Our general production turnaround is typically up to 8 business days from the time your artwork is approved until your order is dispatched — though this can vary depending on order volume and seasonal demand. We’ll always do our best to ship your ord
Yes — we offer a rush production option on select products, depending on your timeline and our production capacity at the time of order. If you’re working to a deadline, just let us know when you need your packaging, and we’ll confirm what’s possible
You're welcome to request a specific delivery date, as long as there's enough time between your order and the deadline to meet it based on production and shipping timelines. While we can’t guarantee exact delivery time slots (as this is managed by ou
For online orders, you can choose to request a proof at checkout. If selected, we’ll send a digital proof for your approval before your order moves into production. For bespoke or offline orders, a proof is typically part of the process — and you’ll
For online orders, if you’ve requested a proof at checkout, you’ll receive an email notification once it’s ready. Simply log into your dashboard to review the file — from there, you can either approve it or request changes directly. For offline or be
If you’ve requested a proof, we won’t begin production until you’ve approved it. Your order will remain on hold until we receive your confirmation. We’ll send you a reminder via email, but if you're unsure or haven’t seen your proof, just log into yo
Reordering is easy. If you placed your order through our online store, just log into your account dashboard, find your past order, and click “Reorder” to proceed with the same specs. If your order was placed offline or you need to make updates, just
For online orders, you can log into your account dashboard at any time to view the live status of your order — including artwork approval, production progress, and dispatch. If you placed your order offline or need a quick update, feel free to reach
Your receipt will be emailed to you automatically when you place an order through our online store. You can also log into your account dashboard at any time to view and download all your invoices and receipts. If you placed your order offline or can’
It depends on where your order is in the process. If production hasn’t started yet, we may be able to accommodate an update — whether it’s the quantity, material, shipping address, or even potentially the artwork. The best thing to do is contact us a
You can request to cancel an order, but it depends on how far along it is in the process. If your order hasn’t entered production, we may be able to cancel it for you. Once it has entered the production process — typically after artwork approval — ca
If your artwork doesn’t match the order details — for example, the wrong size, material, or print specs — we’ll pause the process and get in touch to clarify or request updated files. We won’t move your job into production until everything is aligned
Offshore or international orders typically take 6–12 weeks from the time final artwork is approved through to delivery. This timeframe can vary depending on the type of product you’re ordering, the volume, and the shipping method selected — whether a
As long as you’ve requested a proof with your order, you’ll have the opportunity to review and resupply artwork before production begins. If no proof is requested, your order may proceed to production shortly after confirmation — so it’s important to
We recommend placing your order as soon as you can — even though our estimated standard production turnaround is up to 8 business days from artwork approval (plus shipping), it’s always best to stay 1–2 weeks ahead wherever possible. Packaging is usu